Due to the current COVID 19 Coronavirus pandemic, we are all facing challenges that nobody could have predicted. Our goal at BCH is to do our best to maintain the pace of delivery on all our projects, and to be available to our clients to support them during this difficult time. We would like to reassure you that our dedicated and experienced team are on hand with technical support and we can respond quickly to any queries, to ensure maximum productivity is maintained.
With regard to onsite support and spare parts, we will continue to support commissioning, installation and field service in areas where travel is permitted and where the safety of our employees, customers and partners will not be compromised. Our spare parts department is fully functional and ready to provide the critical spares needed to keep your equipment running. Our manufacturing departments are prioritising spare parts when needed to ensure lead times are kept to a minimum.
In areas where health and safety regulations restrict travel and require social distancing, we are making adjustments to minimise disruption of our service to you.
We have been busy putting into place measures that will allow us to protect our staff, whilst still continuing to manufacture equipment and provide spares and service that is vital to keep the Food Manufacturing sector running smoothly. Some key office staff are working from home but are still available as normal via email and phone. We have also implemented new technology to enable meetings and calls to be organised. In-house, we have introduced additional safety measures to ensure continuity of operation of our production sites including additional PPE, routine disinfection and revised safe-working practices such as social distancing.
If you have a challenge around available resources, or have an opportunity you would like to discuss with us, please contact firstname.lastname@example.org
We would like to take this opportunity to thank our customers, colleagues and partners for your on-going support, and hope you and families stay safe and well.